OneGalleryPlace.com Exchange Policy
At OneGalleryPlace.com, our goal is to ensure that every purchase brings you satisfaction. We understand that sometimes an item may not meet your expectations. While we do not offer refunds, we are pleased to provide an exchange policy for our customers.
General Retail Apparel Merchandise Exchanges:
- Exchange Period: You may exchange most apparel items within 30 days from the date of delivery.
- Condition of Items for Exchange: Items must be returned in their original condition, unworn and with all tags still attached. We cannot accept exchanges for items that have been washed, altered, or damaged.
- Exchange Process: After we receive and inspect your item, we will process your exchange request. Exchanges are subject to the availability of the desired item.
- No Refund Policy: Please note that we do not offer refunds. Exchanges are the sole remedy for items that do not meet your expectations.
Defective Items:
- Reporting and Returning Defective Items: If you receive a defective item, please notify us within 30 days from the date of delivery. We request that you return the defective item for inspection.
- Exchange for Defective Items: Upon confirming the defect, we will facilitate an exchange with an equivalent product.
- Shipping for Defective Items: For defective items, OneGalleryPlace.com will cover the return shipping costs.
Please be aware that some products, like custom-made items and clearance sale items, may not be eligible for exchange.
For assistance or inquiries regarding our exchange policy, please reach out to our customer service team via our Contact Us page.
We value your patronage and aim to make your shopping experience with OneGalleryPlace.com both enjoyable and straightforward.
